FIA First Line Supervisory Development Seminar

FIA First Line Supervisory Development Seminar

June 20–22, 2017
1111 Superior Avenue
Fourth Floor Conference Center
Cleveland, OH 44114

The first line supervisor is the bridge between line staff and management. Since the first line supervisor communicates with both of these groups on a continual basis, it is this person who is the first to know if a policy or procedure is not working, or if staffing patterns need to change. Management must recognize the important role first line supervisors play, and provide them with the best resources available to keep their companies performing at high levels.

FIA's First Line Supervisory Development Seminar provides those resources. Its three-day curriculum was developed to help first line supervisors enhance the following skills that are critical to their positions:

• Leadership and relationship building.
• Communication.
• Interpersonal problem solving.
• Personal development and performance improvement.

Rod Allwood, Instructional Designer and Co-Owner at Allwood & Associates

Rod has worked in the field of professional management, education and training for more than 30 years. From 1983 to 1993, he served as director of education at ASM International, where he managed course development, program operations and marketing for courses focused on metals and other engineered materials. Rod left ASM to form Allwood & Associates, a company that specializes in the creation, development and facilitation of custom seminars. Allwood & Associates builds high-energy activities into each session, in order to create an optimal learning environment. 

Day 1 Agenda

Leadership and Supervision
• Traits of Leaders and Supervisors
• Authority and Influence
• Responsibility and Authority
• Proactive and Reactive Styles
• Translating Plans into Actions

Relationship Building
• Establishing Positive Rapport
• Having Clear Expectations
• Understanding Needs
• Motivating and Modeling

Lunch (provided by FIA)

• Clarity and Consistency
• Keeping Everyone in the Loop
• Planning Communication
• Listening
• Getting Heard
• Non-Verbal Messages

Day 2 Agenda

• Nature of Change
• Types and Sources of Change
• Barriers to Change
• Guidelines for Implementing Change

Problem Solving
• Isolating Issues, Tracing Sources and Agreeing on Solutions
• ABC Model: “What Made Me Do That?”
• Disagreement and Conflict Resolution
• Healthy Disagreement

Lunch (provided by FIA)

• Initiative and Innovation
• Knowledge, Skills, Experience and Attitude
• Quality is Job #1
• Praise and Recognition
• Corrective Actions
• Team Performance

Day 3 Agenda

Developing Others
• Knowledge, Skills and Behavior
• Basic OJT, Shadowing and Modeling
• Delegation
• Team Improvement
• Synergy

• Counseling, Training, Mentoring and Coaching
• Characteristics of Good Coaches
• Why Coaching Can Fail, and How To Prevent Failure
• Coaching Process

Lunch (provided by FIA)

• Being All That I Know I Can Be
• Growth Through Self-Development
• How Development Benefits You and the Company
• Personal Development Plan
• Moving What You Have Learned into the Workplace

The workshop will be held in the FIA headquarters building at 1111 Superior Ave., Cleveland, OH 44114. The session will take place in the building’s fourth  floor conference center.

These nearby hotels offer competitive rates:

DoubleTree Cleveland Downtown-Lakeside

Westin Cleveland Downtown

Hampton Inn Cleveland-Downtown

Cost to Attend (lunches included)
FIA member: $950
Non-member: $1,250

Fees are non-refundable after June 6, 2017, but substitutions are allowed.

6/20/2017 8:00 AM - 6/22/2017 4:00 PM
1111 Superior Ave.
Suite 615
Cleveland, OH 44114 United States
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